What is Saypage?

• Features
• Benefits
• User Guide
• Vs Skype
• FAQs
• Pricing

• SIGN UP Saypage is a video consultations platform that enables you to bill online calls, appointments and events. Simply create a profile, share the link and start communicating on web and mobile.

  Saypage enables you to bill people for contacting you via PCs, Macs, smartphones and tablets. Your Saypage profile can be reached in any internet browser and lets visitors send you messages for free, but where you can set prices for people to voice and video call you. You can add your profile to the publicly listed categories found at saypage.com, or choose to limit access to only those reaching your profile link directly.

  Enterprise users are able to group multiple Saypage profiles to create a branded, embeddable Video Contact Portal. This is a turnkey contact center solution that offers more choice to both customers and agents alike in terms of device and mode of communication. Portals are hosted in the Saypage Cloud leading to significant cost savings compared to running a traditional, hardware-based contact center.

  A Saypage profile This is a profile page where visitors can message you and arrange appointments with you or, if you're online at the time, place a voice or video call to you there and then. Your personal link e.g. saypage.com/ben is accessible via internet browsers and mobile apps and our extensive privacy settings put you in total control of where and how your profile can be reached. Learn more

  An online meeting room At the heart of the Saypage experience is the Communicator. This is your virtual meeting room where you handle your live Video, Voice and Messaging sessions, share media, manage your offline messages, take notes, check previous recordings and messages, control multi-party video conferences and set your current availability. Learn more

  Group events Saypage allows up to 100 video-enabled event participants in any one event; with up to 5 visible at any one time. The host is able to control both the audio and visibility of individual participants as well as the group as a whole. Learn more

  Appointments & Events Manager Every Saypage user can manage their appointments and events via the Schedule. With reminders via email and SMS alerts in the run up to an engagement, there's no excuse to not show up. Learn more

  Optional billing Switch on billing and you can charge people for your time. Even if you set default contact prices you can override these on a per session basis by switching charging off whenever you like. Learn more

  Session recording Turn on recording and save your calls and messaging sessions forever. Please note that you need to be billing your calls in order to be able to record them. Learn more

  Regular telephone access (IVR) Be contacted directly via free and paid telephone calls. Either "off the page" where a caller would need to enter an access code after dialing the number, or via a call-centre receptionist also receiving calls via the Saypage platform. Learn more

  If you have knowledge to share and want your own Saypage profile to host meetings and events create a profile.

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• Saypage saves you time and can create income

  

  If you have something to say or show that people are willing to pay for, then Saypage allows you to do it online. With the minimum of effort, you can create a Saypage profile which your customers can access on PCs, Macs, smartphones and tablets to connect with you in paid HD video calls. Saypage makes your knowledge and advice available to a global market of internet-connected users.

  Not only do you make yourself available to a much wider audience, but you can also save on time and travel costs and meeting room or venue hire. With billing and scheduling built-in, Saypage is a convenient way to take your consulting business online.

  
  

  

  A selection of Saypage use cases

  • Health Consultations
  • Distance Learning
  • Monetising blogs and social networks
  • In-house Communication
  • HR and Online Interviewing
  • Video-enabled Online Support

  
  
  

  How can Saypage benefit me or my organisation?

  

  Be it to compliment, reduce or eliminate in-person interactions, to provide users with the comfort and convenience of interacting from the comfort of their own homes, to enhance existing external or internal communication channels, or to enable entrepreneurial ideas where they might not have existed before, Saypage delivers.

  In an increasingly competitive world, Saypage gives organisations a communicative edge over their competitors. By enabling free, standard or premium rate billable communications, Saypage makes possible a multitude of innovative ideas that revolve around the central theme of communication. All backed up with detailed real-time statistical reporting built-in.

• Saypage User Guide

  What follows is a guide to being contactable on Saypage and making the most of the collaborative online meeting room experience. Put simply, the steps are: 1. Create a profile. 2. Share your profile link. 3. Start welcoming people into your own online meeting room.

  Registration All Users must register and create a profile. You will either be given a link by your portal administrator or will be able to click on the CREATE A PROFILE link visible on the portal itself (most likely in the footer). The first step to creating a profile is to register with your name, email address and password. You will also be asked to create a personal link for your profile, which, based on availability, you will be able to change in the future via your settings. It is important to provide a valid email address when registering, as an email will be sent to this address for verification purposes. On receiving this email and clicking the link contained within it you will be able to log in and create your profile.

  Creating your basic profile On logging in for the first time you will be asked to create a basic profile. Typically, this will consist of verifying your personal link and adding a profile photo and description. You will be able to add to your profile via Settings once your basic profile has been approved.

  Settings Here, you can extend your profile to contain more information and depending on the exact configuration of your portal, be able to set things such as your availability for appointments, your calling prices (if any), which public categories you might like to add yourself to and your payment details.

  The Meeting Room The interface is split into 3 distinct areas: the left hand side which has 4 buttons along the top; Connections, Calls, Messaging and Share, and the right hand side, which has the video call element of your meeting at the top and an area for instant messaging below. Here is a summary of the 4 buttons on the left hand side: Connections - A list of everyone you have ever spoken to or added as a connection via their profile. Calls - This is where you answer calls and can see rows for each of your call participants. You are able to save notes on your callers here and launch recordings of past calls via the right hand tab. Messaging - The left hand tab shows a record of all your active conversations. The right hand tab is a record of all your past conversations. Share - Clicking here allows you to create directories within your library and upload content into them. This content can then be shared with your call participants. It is a good idea to upload content into your library outside of video calls so as not to lessen the quality of your video call by reducing the bandwidth available to it. As well as uploading images, files and documents, you are also able to reference YouTube links, which, during calls, can be shared in real-time with all your call participants in sync with each other. The Whiteboard tab is where shared images appear and where you can draw on top of the image whilst your call participants look on. Your call participants are also able to contribute to the whiteboard area.

  Creating An Event Whilst you are able to receive more than one call at a time, and in doing so create an ad-hoc group meeting, you are also able to create pre-planned events or a series of events (a course) that can be signed up to in advance. If you decide that you wish your event to be private you must select the correct button when creating it. Private events can only be seen and signed up to by people that receive the private event link created when your event is set up.

  Your schedule Your schedule is where you will see any appointments that have been booked with you together with any events that you are hosting. Whenever someone books an appointment with you, you will receive an email with a link to your schedule in order to be able to accept or decline the booking. You are also able to cancel previously accepted appointments or planned events via your schedule but should keep this to a minimum to avoid disgruntled would-be participants. As an agent you are also able to make appointment bookings with other agents or book yourself onto their events. Any such bookings will also be made available in your schedule.

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• The Saypage Difference

  We are often asked how Saypage differs from Skype, so we thought this page might be useful. Skype is undoubtedly a great service for keeping in touch with family and friends, however Saypage addresses the needs of business and premium communication differently. We work with our partners to create bespoke, fully branded video communication portals, built to specification and integrated within the partner's own existing web site or operating as a standalone solution. We have highlighted ten of the main differences between Saypage and Skype below:

  Saypage Skype No download required; works in all web browsers Fully customisable video portal generator Inbound call billing Recording and storage of calls Appointments and Events management tools Full-featured apps for smartphones and tablets Up to 100 video-enabled meeting room participants Real-time media sharing plus virtual whiteboard Social networking and group forum capabilities Professional & optionally anonymous interactions

• All you need to know

  • What is a Saypage profile?
    • This is a profile page that allows you to be contacted via voice and video calls and messaging on PCs, Macs, smartphones and tablets. In addition to containing relevant information about you, it allows you to show your availability for appointments and, if required, tariffs that people must pay to call you. Someone visiting your profile will see your calling tariffs converted into their home currency.
  • Will I be able to take Video and Voice calls on this computer with my current set up?
    • There's only one way to find out. If you click on the "allow" button below and see yourself coming back, you'll be good for video. If you can press the "Hold down to listen" button and hear yourself echoing back, you'll be good for audio too.
      
      
  • How old do I have to be to communicate with other people using Saypage?
    • You need to be at least 13 years of age to have a profile on Saypage and to be able to communicate with other Saypage users. If you wish to bill users for contacting you via your profile you need to be at least 16.
  • If I use Saypage to bill my calls, will I be employed by Saypage?
    • No. Saypage is a platform that facilitates communication and billing and does not employ any Saypage members directly.
  • Does Saypage have to approve my profile before it goes live?
    • For professionals using their Saypage profileto offer advice in the areas of health, veterinary practice, financial services and law, Saypage certifies that they are regulated by the jurisdiction in which they operate. Outside of these areas, Saypage does not carry out any such certification and users contacting other Saypage members will do so either because they already know the member and wish to communicate with them, or, if looking for advice, must rely on the ratings and reviews given by other Saypage users to help judge the likely quality of someone and the advice they might provide. Saypage reserves the right to block profiles that contain content unsuitable for a family audience that is likely to offend.
  • As the owner of a Saypage profile, will I be able to change my contact tariffs and the ways in which people contact me?
    • Yes. Each time you log in you will be able to specify which modes of communication (video, voice and/or messaging) you wish to receive for that session. You will also be able to change the prices you charge for each mode of communication whenever you like.
  • Do I have control over where my Saypage profile is shown?
    • Yes. There are extensive privacy settings which allow you to set who can find your profile and what they can see. You can allow your profile to be listed in the footer listings section on saypage.com by adding yourself to a public Saypage category.
  • Do I get to see a record of all my calls?
    • Yes. Saypage provides real-time statistical reporting on every aspect of Saypage usage, from how long a call lasts to the demographics of the people meeting you or attending your events.
  • Can I delete my profile if I decide I no longer want it?
    • Yes. You can de-activate your profile whenever you like. In doing so, you are not prevented from still being able to contact other Saypage members via their profiles.
  • I would like my profile to have my own branding and styling. Is this possible?
    • You would need to sign-up as an Enterprise user. You would then be able to create your own branded Video Contact Portal and register your own profile within it. Whether you allow other people to sign up to your service to form a multi-agent portal is up to you.
  • What is a branded Video Contact Portal?
    • A Video Contact Portal enables you to group lots of agent profiles together and allow your agents to handle high definition video calls on PCs, Macs, smartphones and tablets. Portals also allow for regular voice calls, on and offline messaging, and internet-based collaboration, utilising features such as virtual whiteboard, and screen/media sharing. With Saypage you can customise your portal according to your organisation's branding and configure your portal to meet your communication needs.
  • What are agents?
    • Agents are your organisation's team members who will answer calls and respond to messages. A Video Contact Portal can consist of just one registered agent or many hundreds.
  • Why would I want to create a portal if I only have one agent?
    • If you only have one agent you could consider creating a regular Saypage profile. However this will come with Saypage branding and not your own. It would also mean that any emails generated by the service, for example appointment confirmations, would come from Saypage, with Saypage branding. Any voiceovers that callers might hear if trying to reach your agent over the phone would also have Saypage introductions and prompts and not be associated with your organisation.
  • How much does it cost to set up a portal and are there any running costs?
    • Setting up a portal is entirely free regardless of how you go on to configure it. If you wish to bill people for contacting your agents, Saypage charges a 10% fee which covers payment processing costs, bandwidth, storage, maintenance and 24/7 telephone and email support. If you wish to allow customers to contact your agents for free, the cost is $600/month. This includes up to 10,000 minutes of calls per month, bandwidth, storage, maintenance and 24/7 telephone and email support.
  • Can I create my company portal online?
    • Yes, but if you're wanting to bill customers for contacting agents via your portal you probably want to speak to us. And we'd like to talk to you.
  • Can I point my own domain at my customised portal?
    • Yes. You will need to tell us the domain and then we'll tell you the IP address to point it at.
  • How many concurrent voice and video calls can my portal support?
    • Currently, there is no limit on the number of calls your portal is able to support.
  • How many agents can I have in my portal?
    • Simple answer: the more the better.
  • Can I just have one customer facing company Saypage profile, but with lots of agents potentially taking calls through it?
    • Absolutely, but you would need to talk to us about setting that up for you, as we'd probably have a few more questions for you.
  • If I want to integrate either my branded communications page or portal into my own site, is this possible?
    • If I want to integrate either my branded communications page or portal into my own site, is this possible?
  • What technologies does Saypage use?
    • In browsers we employ a combination of HTML, HTML5 and Javascript plus whatever the latest technology is for allowing voice and video calls to take place with no download of additional software required. Currently this means Flash but we are already busy developing WebRTC-based solutions in readiness for when this too becomes a viable option. For our mobile apps we use a combination of native and proprietary code.
  • Where did Saypage come from?
    • Saypage is a brand new company that launched in January 2013. Saypage however is not a start-up and has its origins in Requestec, a company founded in 2002 which has spent the past decade providing highly scalable video telecommunications software to some of the world's largest companies. Saypage builds on this experience and represents the evolution of a tried and tested IP-based communications system deployed around the world which connects millions of people each day.

• It's FREE to sign up on Saypage and always will be

  

  Individuals

  • Create your own web and mobile ready Saypage profile
  • Get your own personal Saypage link e.g. saypage.com/ben
  • Be contactable via HD Video, Voice & Messaging
  • Manage your appointments and events
  • Opt to be listed on saypage.com or be private
  • Host interactive live events with up to 100 participants
  • Choose to earn money when you're contacted

  Pricing

  Sign Up	FREE
  Hosting	FREE
  Call Recording & Storage	FREE
  Messaging	FREE
  Making & Receiving Free Calls	FREE
  Calls you bill	20% of call tariffs

  SIGN UP

  

  Enterprise

  • Aggregate multiple profiles to create a Video Contact Portal
  • Customise and brand your turnkey portal
  • Embed or link your portal to an existing web site
  • Include regular telephone access to your agents
  • Opt to generate revenue when your agents are contacted
  • Provide video-enabled customer support services
  • Win new customers and inspire your current ones

  Pricing

  Sign Up	FREE
  Hosting	FREE
  Call Recording & Storage	FREE
  Messaging	FREE
  24/7 Telephone & Email Support	FREE
  Free Calls Portal	$600/month*
  Billed Calls Portal	10% of call tariffs

  GET STARTED

  
  * including up to 10,000 calling minutes per month